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Even though I have a water softener... hard water can be a problem in the kitchen/dishwasher. If you deal with that at all, ie. spots on the glasses or even a yucky smell in the glassware or even an in-efficient dishwasher... this stuff is the solution. You won't believe it and I promise no one is paying me to say that. I just stumbled over a blog that was talking about cleaning the dishwasher and remembered how I used to think about that before I found this stuff. You can also mix it with water and make a solution that will completely clean up hard water deposits in the shower etc.. It smells great too!